Refund policy

Wolf-Horde is a trading name of LLC IC-EXPERT, a New Mexico limited liability company. This policy explains how to return something, who pays the postage, and how quickly you get your money back.

Nothing in this policy takes away rights the law gives you where you live. Where your local consumer law gives you more than this policy does, your local law wins.

30 days to change your mind

You have 30 days from the day your item arrives to ask for a return, for any reason at all. To be refunded in full the item must come back unused and in its original packaging, with any tags still attached.

Start every return by emailing contact@wolf-horde.com with your order number and, if something is wrong with the item, a photograph. We will reply with the correct return address for your item and instructions.

Please do not post anything back before you have heard from us. Our fulfillment partners are outside the United States and returns go to different addresses depending on the product. An item sent back without an agreed return usually cannot be traced, and we cannot refund what we cannot find.

Who pays the return postage

• We pay when the item is faulty, damaged in transit, not what you ordered, or not as described. We will send you a prepaid label or refund your postage cost. You are never out of pocket for our mistake.
• You pay when you simply changed your mind, ordered the wrong size, or no longer want the item. Return postage is not refundable in that case.

We recommend a tracked service for change-of-mind returns. Until the parcel reaches us it is still your property, and we cannot refund a return that is lost on the way back.

Faulty, damaged or wrong items

Check your order when it arrives. If anything is defective, damaged or not what you ordered, email us with a photograph and we will put it right by replacing the item or refunding you in full, including all postage. There is no question of you paying anything.

Report transit damage within 14 days of delivery so we can raise it with the carrier, and keep the packaging until we have told you we do not need it.

When you get your money back

We refund within 14 days of receiving your returned item, or within 14 days of you giving us proof that you have sent it, whichever happens first. Refunds go to the original payment method.

Your bank or card issuer may then take a few more days to post the money to your account, which is outside our control. We will email you when the refund leaves us.

Exchanges

The fastest way to get a different size or design is to return the item you have and place a new order, rather than waiting for an exchange to travel in both directions. If the original was faulty or wrong, tell us and we will simply send the replacement.

What cannot be returned

For hygiene reasons we cannot accept returns of:

• Pierced earrings, once the sealed packaging has been opened
• Temporary tattoos, once the sealed packaging has been opened
• Face masks and any item worn against the mouth or nose, once opened

We also cannot accept returns of gift cards, or of items that have been used, worn, washed, altered or applied.

These exclusions do not apply if the item is faulty, damaged or not as described, and they do not override the cancellation rights below for customers in the European Union and the United Kingdom.

Sale items

Items bought in a sale can be returned on the same terms as anything else. If you are in the European Union or the United Kingdom, your statutory cancellation right applies to sale items exactly as it does to full-price items.

Orders canceled before dispatch

If you want to cancel before your order ships, email us as soon as you can and we will cancel and refund in full if it has not yet been dispatched. Once a parcel is on its way it has to be handled as a return.

If you are in the European Union or the United Kingdom

You have a statutory right to cancel this contract within 14 days without giving any reason. This right is separate from, and in addition to, the 30-day policy above, and it is stricter in your favor in several ways.

The cancellation period expires 14 days after the day on which you, or someone you name other than the carrier, takes physical possession of the goods. Where an order is delivered in several parcels, it runs from the last one.

To exercise it, tell us clearly that you are canceling, by email to contact@wolf-horde.com. You may use the model form below but you do not have to. To meet the deadline it is enough that you send your message before the 14 days expire.

Effects of cancellation. We will reimburse all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days after the day we are informed of your decision. We will use the same means of payment you used, and you will not be charged any fee for the reimbursement. We may withhold reimbursement until we have received the goods back, or until you supply evidence that you have sent them, whichever is earlier.

You must send the goods back without undue delay and no later than 14 days after telling us you are canceling. You bear the direct cost of returning the goods when you are exercising this cancellation right. You are only liable for any reduction in the value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

Model cancellation form

Complete and return this form only if you wish to cancel the contract. You are not obliged to use it.

To: LLC IC-EXPERT, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States. Email: contact@wolf-horde.com

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on / received on:

Name of consumer:

Address of consumer:

Order number:

Signature of consumer (only if this form is notified on paper):

Date:

Your rights if something is wrong with the goods

Separately from cancellation, goods we sell must be as described, fit for purpose and of satisfactory quality. If they are not:

• European Union: you have a legal guarantee of conformity for a minimum of two years from delivery, at no cost to you.
• United Kingdom: under the Consumer Rights Act 2015 you have a short-term right to reject faulty goods within 30 days of delivery for a full refund, and rights to repair or replacement after that.

These rights are not affected by anything else in this policy.

Questions

Email contact@wolf-horde.com. A real person reads it, and we would much rather sort a problem out than argue about a policy.

Last updated: 31 August 2026