Shipping policy

Wolf-Horde is a trading name of LLC IC-EXPERT, a New Mexico limited liability company. This policy explains how long delivery takes, what it costs, and what happens when something goes wrong on the way to you.

Free worldwide shipping

Standard shipping is free on every order, to every destination we serve, with no minimum spend. No shipping charge is added at checkout.

How long delivery takes

7 to 12 business days from the day you order. That window covers everything: order processing, manufacturing or picking, and transit to your door.

Business days are Monday to Friday and exclude public holidays. Dispatch does not happen at weekends. Our fulfillment partners are located outside the United States, so most parcels travel internationally.

These are real estimates based on how our orders actually run. They are not guarantees. The two things most likely to push a parcel past the window are customs inspection and a carrier delay in the destination country, and we control neither.

If we cannot ship on time

If we cannot dispatch your order within the window above, we will email you before that window ends, give you a revised date, and offer you the choice of waiting or canceling. If you cancel, or if you do not reply to a delay notice, we refund you in full to your original payment method without you having to ask. You never have to accept a delayed order.

This reflects your rights under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, and we apply it to every order wherever you live.

Order confirmation and tracking

You receive an order confirmation by email as soon as your order is placed. A separate shipment confirmation with a tracking number normally follows within 48 to 72 hours.

Tracking can take a few more days to show movement after it is issued. That is normal for international mail and does not mean anything is wrong. You can follow your parcel on our order tracking page.

Larger orders are sometimes shipped in more than one parcel and may arrive on different days, at no extra cost to you. If part of an order arrives and the rest has not appeared within the delivery window, contact us.

Delivery addresses

We can only ship to the address given at checkout, and we cannot change it once an order has been dispatched. Please check it carefully, including any apartment or unit number.

If a parcel comes back to us because the address was wrong or incomplete, or because nobody collected it, we will contact you. We will reship once at no charge, or refund the order less any cost we have actually incurred. If a parcel is delivered to an address you gave us in error, we cannot recover it.

Lost, late and damaged parcels

If your order has not arrived 20 business days after you placed it, contact us and we will treat it as lost. We will reship it or refund you in full, whichever you prefer. You do not need to chase the carrier.

If your parcel arrives damaged, photograph the packaging and the item before throwing anything away and email us within 14 days of delivery. Transit damage is our problem, not yours, and is covered by our refund policy.

Customs, import duties and taxes

Your order may attract import duties, tariffs, customs fees or local sales taxes in the destination country. Where these apply they are set by your government, not by us, they are not included in the price you pay at checkout, and they are your responsibility. We have no way to calculate or prepay them.

Rules on low-value imports have changed in several countries recently, including the United States, so a charge may now arise on a parcel that would previously have entered free. If a charge is applied and you refuse the parcel, it is usually destroyed rather than returned to us, and in that case we can only refund you if it actually comes back.

Free shipping means we do not charge you for carriage. It cannot mean your country will not charge duty.

Destinations we do not serve

We ship to most countries. We cannot ship to destinations subject to United States trade sanctions or embargoes, or to addresses our carriers refuse. If you place an order we cannot lawfully fulfill, we will cancel it and refund you in full.

Questions

Email contact@wolf-horde.com with your order number. Full company details are in our contact information.

Last updated: 31 August 2026